Legal

Terms of Use

Version 1.0 Effective 2026-05-13 Last updated 2026-05-13

These Terms govern your use of MyCivic. The MyCivic family of websites includes mycivic.io, mycivic.app, mycivic.eu, and mycivic.ca, along with the underlying platform and applications. By using MyCivic, you agree to these Terms.

Plain summary. MyCivic is a civic-coordination platform. Citizens can use it to report civic issues. Municipalities license it to coordinate their response. You are responsible for what you submit. We are responsible for operating the platform with care. These Terms set out the rest in detail.

1. Acceptance

By submitting a report through MyCivic, signing in as an operator, or otherwise using the platform, you accept these Terms. If you do not accept them, please do not use MyCivic. Operators acting on behalf of a Controller (the contracting municipality or authority) are additionally bound by the agreement between the Operator and the Controller.

2. The service

MyCivic provides:

A citizen-facing channel for reporting civic issues (the "Citizen App")
An administrative workspace for municipalities to coordinate their response
Operational visibility tools, audit records, and resolution tracking

The features available to you depend on your role and the configuration the Controller has enabled in their deployment.

3. Eligibility and accounts

Anyone over 16 may submit a civic report. No account is required for basic reporting. To receive resolution notifications, you may choose to provide contact information.

Operator accounts (municipal staff, contractors, utility personnel) are provisioned by the Controller. You must keep your credentials confidential and notify the Operator immediately of any unauthorised access.

4. Acceptable use

When using MyCivic, you agree not to:

Submit false, malicious, or knowingly misleading reports
Submit reports that include personal information about identifiable third parties without lawful basis
Use the platform to harass, defame, or harm individuals or groups
Interfere with the platform's operation, security, or integrity
Attempt to reverse-engineer, scrape at scale, or extract data beyond what the platform provides through normal use
Use the platform in violation of applicable law

Submissions that violate these terms may be removed and, where appropriate, referred to relevant authorities.

5. Your content (reports)

You retain ownership of the content you submit (descriptions, photos, comments). By submitting, you grant the Controller and the Operator a non-exclusive licence to process the content for the purpose of routing, resolving, verifying, and reporting on the civic issue, and for the operational and audit purposes set out in our Privacy policy.

You confirm that any content you submit is yours to submit, does not infringe anyone else's rights, and complies with applicable law.

6. Our content and platform

The MyCivic platform, including its design, code, branding, content, and underlying systems, is owned by the Operator and its licensors. You are granted a limited, non-exclusive, non-transferable, revocable licence to use it for its intended purpose.

The MyCivic name, mark, and visual identity are protected. You may not use them without prior written consent, except for fair-use references in journalism, research, or factual reporting.

7. Availability

We work to keep the platform available continuously but do not guarantee uninterrupted service. Maintenance windows, force-majeure events, and unforeseen incidents may cause temporary unavailability. We do not provide a service-level guarantee to general public users; SLAs between the Operator and the Controller govern the response side.

8. Disclaimer

MyCivic is provided as is. To the maximum extent permitted by law, we disclaim all warranties (express, implied, or statutory), including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Submitting a report through MyCivic does not constitute a legal claim, a contract with the city, or a guarantee of resolution within any specific timeframe. Resolution is the responsibility of the relevant municipal authority.

9. Limitation of liability

To the maximum extent permitted by law, neither the Operator nor the Controller shall be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of (or inability to use) MyCivic. Our aggregate liability for direct damages arising from these Terms is limited to the amount you paid for the service, which for citizen users is typically zero.

Some jurisdictions do not allow these limitations; in those jurisdictions, the limitation applies to the maximum extent permitted.

10. Indemnification

You agree to indemnify the Operator and the Controller against claims, damages, or expenses arising from your violation of these Terms, your misuse of the platform, or content you submit that is unlawful or infringes third-party rights.

11. Termination

We may suspend or terminate your access to MyCivic at any time if you materially breach these Terms or if continued access poses a risk to the platform, other users, or the Controller's operations. Termination of an operator account is governed by the agreement between the operator and the Controller.

12. Governing law

These Terms are governed by the law of the jurisdiction where the contracting Public Body is established for that deployment. For the general operation of mycivic.io and these public-facing terms, the laws of New South Wales and the Commonwealth of Australia apply. Disputes will be resolved in the courts of competent jurisdiction in that location.

13. Changes

We may update these Terms from time to time. The "Last updated" date at the top reflects the latest revision. Material changes will be communicated through MyCivic's normal channels. Continued use of the platform after a change constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, write to contact@mycivic.io. For privacy-related questions, see our Privacy policy.

Note for legal review. This document is a working draft based on standard practice for civic-tech platforms operating under the Australian Privacy Act 1988, the Australian Privacy Principles, and equivalent state and territory regulation. It should be reviewed by qualified counsel in each operating jurisdiction before being relied upon. Per-deployment agreements with Controllers may supplement or vary these Terms.