One coordination rail across councils, TfNSW, Sydney Water, Ausgrid, and every state partner. Each keeps its workflow; Sydney gains a shared verification layer. Here's a story that shows how, in four days.
Botany Road, Mascot, between the airport and the Bayside Council line. The same pothole has rattled her car every morning this week. Emma steps out, photographs it, drops a pin, sends through MyCivic. Twenty-two seconds, start to finish.
The pothole sits on a road segment under Transport for NSW (TfNSW) management, not Bayside Council. MyCivic resolves the asset record in under a second and routes the work order to the TfNSW road-maintenance team. By 09:25 Tuesday, an asphalt patch is scheduled.
A TfNSW crew patches the segment on Thursday morning. MyCivic's internal algorithm verifies the work order is complete, notifies Emma that her report is resolved, and stops the SLA clock. The state's dashboard registers one verified closure on Botany Road, and Bayside Council sees the matching record. Three days, four hours.
Multiply Emma's report by the thousands Greater Sydney handles every week. That's the coordination rail.
In a constrained budget environment, the question is not whether to modernise. It is whether modernisation requires institutional rewrite. With MyCivic, it does not.
Strengthening coordination while preserving each council’s autonomy.
MyCivic does not replace what any council, state authority, or utility already runs. It connects them through a layer that respects each actor’s authority, operational independence, and procurement frame. Sydney gains shared visibility. Every council keeps control of its own services.
Behind the citizen view is the operational workspace each council and state authority uses to coordinate, track, and verify every request.
Three domains where MyCivic can be active inside 90 days, with operational signals each council can present to its chamber, the media, and citizens.
Road condition, signage, traffic, public-transport adjacency. The most publicly visible service category in Sydney, with frequent state × council overlap. Quick wins are immediate and shareable.
Illegal dumping, street cleaning, waste collection. Citizens see the change on their street within days. Resolution speed measurable per LGA, per suburb.
Issues that span Council × TfNSW × Sydney Water × Ausgrid find an owner immediately. Boundary cases become a tracked KPI instead of an invisible source of citizen friction.
We walk through Emma's story on live data, then map your council’s service categories and routing logic to MyCivic. We name a candidate council and a candidate service category for a pilot. The council decides whether the next step makes sense.