MyCivic coordinates how cities receive, route, resolve, and prove every civic request, across wards, departments, and service categories. One operational rail. Hosted in the appropriate region for each city. Built to preserve local autonomy.
A single citizen request, end to end. The same pattern in every city MyCivic operates in. Service categories, owning departments, and local terminology change. The flow does not.
One channel, every service category. Photo, location, short description. No phone calls, no transfer chains. Under thirty seconds from observation to submission.
Location resolves to the responsible commune, department, or shared utility. The work order arrives in the right queue with location, photo, and SLA clock, without any human triage.
The work is done, and verified before the case is filed as resolved. The citizen is notified. The city's dashboard ticks one verified closure. The audit record is permanent.
A single platform with two faces. The citizen channel and the city's workspace share the same underlying record. Each side sees what it needs to act with.
A status that updates with the work, not after it. Reports tracked from submission to verified closure, with the same record visible end to end.
The same data the city runs on. Live across districts, departments, and service categories. For the mayor's office, the operations desk, and every team in between.
Every active deployment gets a pitch tuned to its political and operational context: its subdivisions, its pressure points, its terminology. The platform underneath is the same.
Per-city pitch for the Greater Sydney metropolitan area. Coordination across 33 councils plus state and utility partners. Australia-hosted, APP-aligned. Each council keeps its authority, its team, and its existing IT.
Read the Sydney pitch→Councils and metropolitan authorities engaging on operational coordination. Per-city pitch pages in development. Australian deployment preparing for mycivic.com.au registration.
Pitches in developmentWe build a per-city working brief, then a tuned pitch page, before any commitment. Used by leadership for internal alignment.
Request one→MyCivic is built to slot inside what already runs, not to replace it. Designed for the constrained budget environments cities operate in.
MyCivic is built to meet each region’s public-sector data requirements by construction, not retrofitted compliance. EU-hosted under GDPR for European clients. Canada-hosted under PIPEDA for Canadian cities. Australia-hosted under the Australian Privacy Act for Australian councils. Designed for institutional trust, jurisdictional data residency, and the long-term governance posture cities expect of civic infrastructure.
We walk you through the platform live, map your city's service categories and routing logic to MyCivic, and name a candidate domain for a pilot. You decide whether the next step makes sense.